How to update plex on wd my cloud home. Make sure you update both.

How to update plex on wd my cloud home My cloud Home have only demo version of Plex, this is not fully funcionall PLEX!!! Let everybody know and stop spreading fake news my friend also add to your list: My Cloud Home cannot upload files larger than 5GB; My The Plex version included with My Cloud Home is the version that is tested to work with the device. Under CURRENT STORAGE, Confirm the new name. Answer ID 29512: Resolve Connection Type Relay On the Local Network for My Cloud OS 5 and My Cloud Home Show Connection Type in Web App. Click Plex I use a Mac and Plex was working perfectly, but since the WD My Cloud Home update I can’t access my data through Plex. I am new to Plex on WD My Cloud Home. 0-186 Error: app. , using the devices’ respective Plex apps)? Question #2: Is there anything else, besides Plex Meia This allows for the media to be streamed from a My Cloud or a My Passport Wireless Pro device to other devices, such as PC and Mac computers, mobile devices, or even Smart TVs. nas. 1 (released 9+ months ago) when the newest plex server version is 1. 40. To access these settings, follow these steps: Open the My Cloud Home mobile app. I can see the Plex Folder and all the files in the Plex folder when I am in My Cloud Home. As previously communicated, if the My Cloud Home is on firmware below 8. Could someone provide instructions or point to a post that doesthanks in advanceJ Plex Media Server show Plex Media Server update when My Passport Wireless Pro is connected to the Internet. Show Connection Type in Mobile App. My Cloud Home - Personal Cloud Storage. add]:32400/web) and there should be an orange bar indicating there’s a newer Open the administrative web interface of your My Cloud, open the App Center of the My Cloud and click on “To install an app manually, click here” in the right bottom corner of Download the update binary file either directly from https://plex. Click Server Version#: 1. Support ended for My Passport Wireless Mobile app on December 31, 20204. Quick Start This quick-start is the fastest way to set up and start using your very own Plex Media Server. I can’t find a way to save or backup the meta data Plex is creating. Click Network. 0-160 Plex Android Client version : 8. Any idea? Plex Forum Update MyCloud Home. I haven’t been able to find a solution for that; although, I’m still working with Leawo. Thanks! app. does anyone know how to solve this issue Learn to manage and configure the Plex app on My Cloud OS 5. Data cannot be accessed until it is on Hello, is it possible to update plex manualy on my mycloud ex 2 and how ? The Plex Server code on the My Cloud Home started from Plex baseline software but WD freezes versions and verifies they are happy with it. Click Uninstall. I tried WD first, but their support pointed me in your direction. 8854-f36c552fd) of the server from Plex site and the servers are still on 1. Find product articles and support information. Hi everyone WD My Cloud Home 8TB My Cloud app software version : 7. To do this, open the My Cloud Home web dashboard, navigate to the Apps section, and click on the Plex Media Server app to install it. It seems the How to Manage and Configure Third-Party Plex App on My Cloud OS 5 ; My Cloud No longer Goes to Sleep After Installing Plex Third-Party App ; How to Fix Plex Not Starting After Update or Installation On My Pasport Wireless Pro ; How to Access WD My Cloud Using SSH (Secure Shell) Steps to Turn On SSH (Secure Shell) on a My Cloud My Cloud Home Mobile App for Android; My Cloud Home Mobile App for iOS; Tap the 3-line Menu found on the upper left of the screen. Question 1: Has anyone manually installed Plex (1. Problems with, or fixes to, a My Cloud Home may be specific to that device and or its operating system. Return to Top Configure App Click Plex Media Server. My Cloud Mirror (Gen2) My Cloud PR2100; My Cloud PR4100; My Cloud EX2 Ultra; My Cloud EX2100; My Cloud EX4100; My Cloud DL2100; My Cloud DL4100; My Cloud ; My Cloud Mirror; My Cloud EX2; My Cloud EX4; Scroll down the web page. ip. Update plex on my WD mycloud ex 2. During this Hello, WD Community and WD group. My Plex player is now telling me that I should update my Media Server to v1. 7358-8f4248874. Click X Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services; Answer ID 50626: How to Enable Local Network Access on a My Cloud Home Without Cloud IMPORTANT: My Passport Wireless, Wireless Pro save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection. This has just happened again, and it is literally taking days to update the metadata on my 3Tb MyCloud Home (which is only 50% full), whereas I could and should have been able to restore from my once-every-three-days backup Copy the (2FA) code. Near as I can figure, when the firmware update was pushed, Plex media server became available only under the owner/admin My Cloud login. In the next few months, we will be updating the firmware and operating system of My Cloud™ Home and My Cloud™ Home Duo devices. Firmware version 8. 4964. The issue with Plex is with my mobile devices, where the stream will just stop every 1-3 minutes. Click Plex Media Server. 29. Just bought/installed a My Cloud Home 8TB, for use as a Plex server and in-home NAS. Plex isn’t listed under the apps however, it appears that through this forum I should be able to install itbut I haven’t been able to find a post that provides the instructions. 20. View the Connection Type. ; Under the APP SETTINGS section, tap the option Manage Update - I re-signed into the Windows WD app and the folder (Z drive) is back in Explorer. 2: 112: I was unable to get Plex to connect the My Cloud Home after it was powered off by mistake. 59. Tap My Cloud Home. Update Plex Media Server version WD! We can’t use our devices and the third party app manufacturer can’t help because you won’t let us update manually. For the most part it runs well, but only on my SmartTVs/Chromecasts. Remove the Ethernet Cable. Went downstairs to check my WD discovery and showed my drive “offline”. We’re back with more awesome Plex news, in the form of two brand new ways to run your Plex Media Server from our good friends at Western Digital! We’ve gone But I don’t know how to update my plex server on mycloud home. Update the F1@#ing The Server “My Cloud Home” is unavailable - every time after WD updates. Resolution. I thought the EX2 is still supported. 9-1 that came installed on my DL4100. But I am not able to update manually to the newest version. 7358-8f4248874 My cloud home software version: 9. If you note the bottom of the link you posted it lists the products installing the Plex app applies too and the single bay My Cloud is not listed. 126 or Lower IMPORTANT: My Cloud OS 3 End of Support Notice! My Cloud OS 3 has reached its end of support life cycle. As Plex is a third party app Open the Plex app. I expected to replace an older 4TB My Cloud unit. I’ll let you test it and post your feedback on github if you encounter any problems. server-western-digital. Any resolution or fix would be delivered in the form of a future device, mobile app, software or firmware update. 2:32400/web ) and it says My Cloud Home is currently unavailable but can access all the movies and videos with the WD My cloud app ( last 2 Plex DVR is available when running Plex Media Server v1. Step 1 Enable Plex Media Server. I want to delete it and stick to the How to Manage and Configure Third-Party Plex App on My Cloud OS 5 ; Learn How to Configure and Use Plex For My Cloud Home ; My Passport Wireless Pro: Plex Doesn't Start After Update or Installation ; My Cloud No longer Goes to Sleep After Installing Plex Third-Party App I am currently using the Twonky Media Server v7. 5446 but the remote port connection keeps getting disconnected. Any help is much appreciated. This page is community-driven and not run by or affiliated with Plex, Inc. 168. xx. My Cloud home currently has 1. Return to Top Dear Support Team I recently invested (like many others) in purchasing a “WD My Cloud Home” device that what was advertised to run many other applications including Plex with an option to customize/tailor the settings to suit our requirements. 1: 582: March 9, 2019 WE MyCloud Home No Longer Connecting to Plex. 4881 Player Version#: 4. 1: 593: April 25, 2022 PLEX Server on WD EX4 Firmware 2. On the iPhone or iPad it says My Cloud Does anyone have any idea on how to update the Plex app in my cloud Home or if it can be done? Support; Downloads; Knowledge Base; German; Spanish; Italian; French; HGST Support; WD Community Plex Update. My Cloud EX4. I just have to move my content back to plex folder and start re-scan and rebuilding the metas. Power On the My Cloud. 3711 to enable the EPG data when it switches to its new provider next week. The support for your current My Cloud OS version ends on 15 January 2022. The following shall describe the way how to do this update. Having bought the device, with all enthusiasm I setup my Plex Media Server on the WD My Cloud Home, which created a My Cloud No longer Goes to Sleep After Installing Plex Third-Party App ; Best Practices while using Plex Media Server on My Cloud OS 3 or My Passport Wireless ; How to Fix Plex Not Starting After Update or Installation On My Pasport Wireless Pro ; Install and Configure Plex Media Server on My Passport Wireless Pro For starters, the My Cloud Home is a completely different device using a complete different operating system. 106. Return to the Verify your Identity Local Network Access Dashboard page in the web browser. ; Click Do More. 6 on it. Firstly, enable the Plex Media Server on your WD My Cloud Home device. You can download by going to the Plex web player (https://app. Plex Media Server Version: 091211. 9. View the Use of Third-Party Software or Websites disclaimer. I have a WD MY CLOUD EX2 Ultra with OS5. Tap Connect. Category: WD My Cloud June 21, 2016 The Endless Summer with Plex and Western Digital. This is correct, the Plex version packaged by WD is over 12 months old and no longer works with the current android clients. 11. tv is unable to connect to “My Cloud Home” securely I tried restarting my cloud home, I also tried disable and enabling Plex, I even deleted the Plex folder and tried to enable it after. Any solution? Thank you. Click Users. and re-enable Plex. If you use the Plex app on ATV, you will automatically see the movies. Software version: 9. tv. Western Digital updates My Cloud Home firmware to improve security and reliability. Click File. Update available message. I tested “Transmission” and it runs with How do I install Plex on MyCloud Mirror Gen2. 18. Support; Downloads; Knowledge Base; German; Spanish; Italian; French; HGST Support; WD Community My Cloud Home My Cloud Home Single Bay. Now PLEX works with my movies again. tv/downloads or using the link provided by Plex Reading time: 1 mins 🕑 Likes: 6 . I don’t have an issue with logging into my My Cloud Home (MCH) or enabling/configuring the Plex Server, but I wanted to know if it’s possible to update it to the latest version of the Plex Server, as it has features like Sonic Analysis that’s Then, once you have the files moved over onto your My Cloud, make sure to "force scan" your media libraries in Plex (on plex home page, right click a plex library and select force scan) and the content will appear pretty quickly. Activity; Gebrauchte My Cloud Home kaufen. 1-101. Software is 9. I’ve been in contact with WD and asked the question from the Hardware side and they offered no support at all. 1-102, it will not be able to connect to our cloud services starting March 15, 2023. We have notified the proper groups of your concern regarding the version of Plex available on My Cloud Home. Sign into https://mycloud. I thought by buying the WD Cloud EX2 Ultra drive and connecting it directly to my router that this would improve performance even though I really did MPEG2 decoder library access is limited to Plex Media Server on My Cloud Home Duo (Dual Bay) H. Turn OFF Plex. The installed version is Version 1. ; Click DLNA. as anyone tried it? any Plex Media Server show Plex Media Server update when My Passport Wireless Pro is connected to the Internet. Plex Media Server. 1. It seems that it does nothing but churns, and runs really poorly. It needs an active Plex Pass subscription which can be obtained from Plex. 0. This is funny. I fear that I spend days doing it only to lose it one day. ; Mobile Hi All, My WD cloud Home no longer supports PLEX media server, on clients I receive a message to upgrade to latest plex server. Learn to manage and configure the Plex app on My Cloud OS 5. Just food for thought. For Best Practices on how to better use Plex Media Server on a My Cloud or My Passport Wireless Pro device, please select the desired category on the table below: For questions and comments about the Plex Media Server. It should then upload it to The single bay My Cloud units, the general subject of this subforum (My Cloud) do not officially support adding third party apps. Click SIGN INTO MY CLOUD HOME. Family Folder changes (For existing My Cloud Home and Duo users) Device owners can now see the "Family Folder" under the "Files My Cloud Home cloud access is not available to any device that is not at or above firmware level 9. 6. 4. ; Select the Enable the DNLA server to turn it on. Click Didn't receive a verification code to get a new code. Login to Plex. zip from MCH home to see what is happening, but the few Turn on SSH (Secure Shell). 2: 860: July 16, 2021 WD please provide Plex server updates to My Cloud Home devices ASAP. ; Enter a First Name and Last Name for the new MyCloud. How do I update? Does this have something to do with the lack of software support from WD? How to Manage and Configure Third-Party Plex App on My Cloud OS 5 ; My Cloud No longer Goes to Sleep After Installing Plex Third-Party App ; How to Fix Plex Not Starting After Update or Installation On My Pasport Wireless Pro ; How to Access WD My Cloud Using SSH (Secure Shell) Steps to Turn On SSH (Secure Shell) on a My Cloud Answer ID 29512: Resolve Connection Type Relay On the Local Network for My Cloud OS 5 and My Cloud Home Show Connection Type in Web App. ; Click SIGN INTO MY CLOUD HOME. Download My I just bought a WD My Cloud EX2 Ultra and try to get an updated vesion of Plex Media Server on it. com. I have been seeing some posts on various sites indicating there have been some updates and improvements from WD so my first question is: How do I find out what firmware version I have and how would I update that to a Western Digital keep falling behind with their support of Plex Media Server for their My Cloud Home & Duo devices. I logged onto mycloud app via the I have a my cloud home and I was using it as a flex media server, it was working fine for a while but now for some reason I just keep getting the message that Alex can’t connect to the server securely. 2350 installed. My Cloud Home Mobile App - Tap the Settings icon and then tap Manage Services. Need more help? My Cloud OS 3 End of Support; WDC 21004 Recommend Upgrade to My Cloud OS 5 IMPORTANT: WD 3rd party app support. IMPORTANT: My Cloud OS 3 End of Support Notice! My Cloud OS 3 has reached its end of support life cycle. 1 or newer. Next, click Configure. com Web App - Click Services on the left menu. Can someone please help and give guidance on how to update Plex. When I enable the app, I click configure and login to my Plex account. Gaz1 March 27, 2021, 10:59pm 1. I downloade here is hoping I am in the right place finally. It should be Local or Direct (Port I moved my Plex content outside of plex folder. Copy the (2FA) code. Some people have moved all their content over to that login, but I’m still hoping they’ll fix the problem so I don’t have to waste all that time moving and remapping. I picked one up, have not opened it, but I see its specs are an improvement over the previous personal models. My Cloud Home has a default music player that can be used with the mobile and web app. 3. Apparently, I need to do that manually but don’t know how to do that. I have tried reconfiguring it from the server end, but I have had no luck. The update will provide improved device security and reliability. I hope I don't have to uninstall/reinstall Anyone have a better idea? Do Plex PMS is saying it has an update on my WD MyCloud NAS. However, I’ve run into some issues with reading mp4 files created with the latest version of Leawo Blu-Ray Ripper v7. x which was pushed in Feb, 2020. I am now going to get a proper NAS in Hi, I have a new 2020 Sony Bravia Tv which has Plex, good! Plex works lovely with my laptop over the network, smashing! Installed WD My Cloud home, Plex can find it and all the titles in folders wicked! Wont play any of them, full movies or short clips exported from my phone tried wireless and ethernet? - done that what next? Server Version#: Version 1. Now I click ENABLE then CONFIGURE and I have given up on using Plex on WD My Cloud Home for Serving Music as it does not import the metadata and I have since went to Amazon Music Unlimited through Alexa enabled devices through my house. Under CURRENT STORAGE, Tap the device. Click File Explorer Desktop App. 14. I don't see any provision in the UI for updating an existing running app on the NAS. My Cloud EX2. Any thoughts? I’m for sure trying this while connected to the same local network. 15. Question #1: Can I install Plex Media Server and house my mkv movies on this machine, so it can stream locally to devices in the home (i. Now I can’t access My Cloud Home from Plex. My Passport Wireless mobile app for iOS and Android is now in the Limited Updates phase. Sign In again. This can be done using Windows Explorer, macOS Finder or the Web and Mobile app. 23. Click Add Folder to Library. Enable SSH. 2. Need more help? Answer ID 27435: Steps to Turn On SSH (Secure Shell) on a Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5; Click Apps. I have Plex running on my ROKU device, a media server running on a PC, and the media resides on a WD My Cloud device. tv site (go here then select NAS > WD > Download > MyCloud Mirror), save that file to your computer and then use the manual install link (just underneath the list on the install an app screen on the dashboard) to point the MCM at the file. 7358. Tap the three line menu on the upper left. . 32) from the Plex website on a Mirror Gen 1 before? Does anyone know how smoothly Plex DVR will work with the new WD My Cloud Home NAS units. Click Configure. My Cloud OS 5, My Cloud Home: Mobile App Auto Camera Backup; Details. For discussions about the My Cloud Home personal storage drive. 7358 Player Version#: I’m using 2x WD Cloud Home servers for PLex and the server version is: 1. I have both WD My Cloud Home and WD My Cloud EX2 Ultra devices. About Plex Modify or updating third-party apps beyond the WD App Store version is not supported. I can use the NAS for storage and backup on my Windows devices Plex PMS is saying it has an update on my WD MyCloud NAS. I had been running PLEX Server on my desktop computer and my movies were on an external USB Drive. If you have a single bay My Cloud the official answer is you cannot install Plex. Unselect the Enable the DNLA server to turn it off. Plex Service version on My Cloud home: 1. There will be My Cloud or My Passport Wireless under the Storage. I have no idea what to do. Are I had the same issue when I tried it a little while ago. Then do a RESTART. Everything has Currently running a My Cloud Mirror (Gen 1) with Plex Media Server (1. It doesn’t matter which device I run it on, the sever crashes and becomes unavailable. 12. From what I can see and heard from others the fault lies with WD who need to update the Plex Media Server, the current one is now so old it is not supported by Plex. For Plex remote access, you may need to enable port forwarding within the router if UPnP doesn’t work. Steps to Install My Cloud Home Critical Firmware Update for Remote Access. WD please provide Plex server updates to My Cloud Home devices ASAP. ; Click Plex. bin file to a PC on my network. Where is the Update for WD My Cloud Home above Server Version: 1. i am now trying to install homebridge on it to manage my different homekit or non-homekit devices. Select the That version says its: 1. Hi, I recently bought a mycloud home 3tb to use with plex. Tap Log In. I think I’ll wait a bit to see if they fix it for my current login, though it wouldn’t be the first time I’ve had to Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services; Answer ID 50626: How to Enable Local Network Access on a My Cloud Home Without Cloud I’m still running Plex Version 0. bes regards sicluk I got an email a few days ago about an update. I also understand the Plex app maybe installed by default. Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. 1402 Player Version#:4. When I reboot or shut down the device /or cut in electricity - during night for example - in the next start, Plex delete all files all over the libraries and starts to re-synchronize all. I have tried disabling and enabling Plex for MCH, the MCH is found in the browser after launching Plex on Chrome (not the Windows App) but is subsequently lost within 5 minutes. ; My Cloud Home WILL NOT show under "Storage". tv or http:// [your. Need more help? My Cloud OS 3 End of Support; WDC 21004 Recommend Upgrade to My Cloud OS 5; Answer ID 32059: Learn About My Cloud OS 3 Cloud Access and Notification Email Support Removed; Answer ID 29813: It looks like the new WD PR4100 may be a solution: hence, my questions. (The Plex folders were not modified) Disabled plex, deleted plex folders manually and This allows for the media to be streamed from a My Cloud or a My Passport Wireless Pro device to other devices, such as PC and Mac computers, mobile devices, or even Smart TVs. I use infuse because 1. Cant see any update plex button on the MyCloud Home page or on Settings in the Plex app. Hi, i have some troubles with Plex services installed on my “WD MY HOME CLOUD 6TB”. Description. Answer ID: 27608 : Published: 06/07/2019 09:34 PM : Hey guys, Since about November last year, my cloud home, will effectively crash and the MCH server will become unavailable. npatel825_gmail_com January 17, 2020, 10:05pm #1. Plex does not list it under their WD supported drives. Enter the My Cloud Home (mycloud. NoPlex. Tap Device name. Need more help? Answer ID 27435: Steps to Turn On SSH (Secure Shell) on a My Cloud View the Use of Third-Party Software or Websites disclaimer. I was wondering how I could get it to update to the most current Plex version to obtain any new features. 26). The firmware update does not complete. A quick google and I can only find limited info , also asking how or Server Version#: 3. so I was like oh no not again. 5. In the following advice article, you'll read how to perform this update for Server Version#: 1. The media is of no concern. Now Plex has announced that this version will be on end of support, and its clients can no longer stream from this version of server. Thank you for taking the time to respond to my post, and I apologize for my poor explanation; English isn’t my first language. I was able to update the NAS firmware but where / how do I update the Apps? thanks The PMS version from WD is always at least 5 versions behind the latest update from Plex. Delete Plex Database Login to the dashboard. I would check debug_logs. Plex server on My Cloud Home was last updated on Feb 2020 (over an year ago) since then a whole lot of the security vulnerabilities have been fixed. Simplest solution is to download it from the plex. Does anyone have any idea on how to update the Hello everyone! I’m hoping you guys can help me with this issue. Click Settings. Click Since the app update Plex seems to have issues? I’m getting a message Unable to connect to “My Cloud Home” securely. So, I am curious if anyone has figured out how to update the Plex Media Server software on the My Cloud Home. I go to the DO MORE (located to the top left between Add Files and Copy USB) to have access to set up the Plex Media Server. It is pain, but it works. com) email address and password. Check the connection type. Need more help? My Cloud OS 3 End of Support; WDC 21004 Recommend Upgrade to My Cloud OS 5; Answer ID 32059: Learn About My Cloud OS 3 Cloud Access and Notification Email Support Removed; Answer ID 29813: Our My Cloud Home is always accessible in Explorer (Win 10), but Plex goes down every 20-30 mins Sometimes it can hold for an hour. (They’re 7 updates behind). Help! Evermusic: Cloud Music Player; Open Evermusic. The read and write speeds are extremely slow too. I have purchased My Cloud Home so I can use it as a Plex server. Click Sign In. Enjoy the newest version of Plex on your My Cloud Home. My Cloud Home. Click Save Changes. 21. Click Sign into My Cloud Home. xxx) WDBCTLxxxxxxx-10: How to Update: My Cloud Mirror: WDBZVM* WD Cloud (Japan) WDBAGX* How to Update: My Book Live: WDBACG* Not . You can’t manually update Plex and have to wait for WD to release an update for it. Click OK; Browse music and audio files found on My Cloud Home for playback. Western Digital Support cannot help with third-party software or hardware. 4964 Player Version#: WD My Cloud Home 4TB Single Drive. Click OK. So can now drag media back and forth again. Is there any way to update this Firstly, enable the Plex Media Server on your WD My Cloud Home device. 89 TB All the other apps appear to be working. It is also possible that PMS from a Windows laptop install can reset the files and folder permission on the My Cloud Home Plex folders and bypass the file errors that has blocked the MCH PMS from opening these files. FFS just fix the F!@#ing issue. 1: 7: January 22, 2025 After 24H2 Update. 5488 and I’ve downloaded a . Answer ID 30051: Steps to Find My Cloud Home Firmware Version: Answer ID 5766: How to Update My Cloud Home Firmware: Answer ID 25297: Solid White LED on a My Cloud Home and Never Blinks at Power On: Answer ID 22614: My Cloud Home has a Dimly Lit and Slow Blinking LED at Boot Up and First Time Setup Open the Plex app. As of writing the latest build they offer is 1. I can access my cloud via my folder in windows and mobile and see all the files but Plex doesn’t seem to want to connect to drive anymore. My Cloud Home is showing as offline. 25850 Recently I can’t stream my content through the Plex app or even with the browser ( 192. Plex Community Forum I have a MyCloud Home single drive device running Plex version 1. Access the dashboard. 0-186. NAS & Devices. Delete un-needed files. Download the update binary file either directly from https://plex. Home Learn How to Configure and Use Plex For My Cloud Home; Answer ID 32088: Install and Use ElephantDrive Third-Party App on Plex for My Cloud devices uses internal update procedure to offer new software updates. I am unable to find an option to update . I have not changed any settings at all, it just suddenly happened Any advice would be appreciated. Type the new name. * Where XXXXXX is the last 6 digits of the My Cloud Home serial number. Click Current Firmware. Click Next. 1406 Installed on: Thursday, September 03, 2015 7:33:05 PM Quick question! I have Plex installed on my WD MyCloud Home. Tap the "Green Check Box" to authorize the Evermusic to access the My Cloud Home. This version is from May 2018. Curiously, the problem has arisen in these days and when launching the PLEX server again and in its assisted configuration it has shown me these screens referring to changes as of New user here, thanks in advance for your patience and advice. Search Our Support Knowledge Base. ; Click Disable. Then stopped plex service, and then deleted plex folder. when I went to go onto my plex i noticed my “Server” wasn’t available. Follow these steps to configure Plex: Log In to My Cloud Home device using one of the options below: MyCloud. At the moment when Plex is updated manually the NAS will bug you to update the Plex media server from the WD store, which will actually be a downgrade from the upgrade. Digging into it, this sounds like the transition from Android to Linux for these devices. I installed the plex app through the admin of the network drive, Unlike a regular Plex Media Server you might run on a computer or NAS device, you can’t arbitrarily update the server version. It's probably ready for an update. I use WD My Cloud Home as a Plex Server for Videos and find it to be excellent. I just purchased a WD Cloud EX2 Ultra 8TB to store and run my moves on. I bought the WD My Cloud Home 2 months ago and it’s been OK, but that’s it. . 1-101 after June 15, 2023. 8: 705: January 21, 2025 New Laptop Won't Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. I open WD Home Desktop I click on “Do More” I see “Plex Media Server” which has a green tick I click it and it gives me the option to “Configure” I’m taken to the Plex website where I’m auto logged in I click on “Your Media” - When then tells me I need to get “Plex Media Server” I’m taken to the “Media Server Click Turn On Home Sharing. Support for Instagram. Why do this?Listen to your music, watch your videos, view your photo IMPORTANT: My Passport Wireless, Wireless Pro save products images and files from computers, tablets and smartphones to this single portable drive using a wireless connection. My Cloud (Single Bay) does not support 3rd party apps; Western Digital Technical Support does not provide setup, configuration or troubleshooting of 3rd party apps outside of the download, Answer ID 29818: Steps to Access the Dashboard of a My Cloud OS 5; Answer ID 27432: How to Access the Dashboard on a My Cloud Device; Click Apps. Just pointed me to documentation on how to install the the default version. xx-xxx) WDBCTLxxxxxxx-00: Not Supported: My Cloud (fw 2. Click Media. How to Manage and Configure Third-Party Plex App on My Cloud OS 5 ; Steps to Resolve Unable to Connect to the Plex Media Server on My Cloud ; Steps to Install and Configure Plex Third-Party App on a My Cloud OS 5 ; My Cloud OS 3: Install Plex App on Firmware 2. About Plex I already have Plex on my EX4 but I need to update it. Also, if your internet goes down or WD servers get hacked (like they did this past summer), your MyCloud home becomes a useless paperweight, including Plex until the internet/online servers get fixed. Click Accept. The LED is solid white but it is offline after doing a System Erase or 60+ Second Pin Reset. ; Tap the Settings icon on the left. I understand the I use a Mac and Plex was working perfectly, but since the WD My Cloud Home update I can’t access my data through Plex. 1402 of Plex from My Cloud Home (MCH). Applied Products: My Cloud EX2 My Cloud EX2100 My Cloud EX4 My Cloud EX2 Ultra My Cloud EX4100 My Cloud PR2100 My I have followed Mike’s advice by enabling the SSHD and removing the PLEX folders. I have searched the interwebs and read through all the resources I could find, but still don’t know how to don’t. My Cloud Home: WDBVXC* Not Applicable to OS 5: My Cloud Home Duo: WDBMUT* Not Applicable to OS 5: My Cloud (fw 04. This has already started on Plex for Android, now you cannot stream anything via any Hello everybody, If you too are ambiguous to manually update your Plex Media Server from your Western Digital NAS. I have 2 my cloud drives and both are on plex server version 1. Available Update in dashboard. Need more help? Frequently Asked Questions - DVR; Live TV & DVR (Set Up and Manage) Program Guide; Setting Up Recordings; Plex DVR Release Notes; Plex Community. tv is unable to connect to “My Cloud Home” securely Tried troubleshooting with the help of this link: Scenarios I also tried: Disabled plex and enabled it again. It all runs fine, but I thought I’d try installing the media server on the media device itself to see if it ran even better. 13. Restarted router and WD My Cloud Home, checked everything and nothing seems out of order Hi. Look for the verification code. Search through the dedicated EX2 subforum using the forum search feature (magnifying glass icon upper right) if you haven’t already to see if there are any additional discussions that may be similar to your issue. Make sure you update both. Thanks to @sa2000 for providing steps. Select Plex Media Server. 16. ; Enter the (2FA) code into the Enter the code box. 153. You will find it on thi Plex Media Server show Plex Media Server update when My Passport Wireless Pro is connected to the Internet. Thanks for your help. Plex Media Server organizes and streams photos, videos, music, and movies from a My Cloud. I followed the install instructions on my EX4100 and activated the version of Plex already on the NAS, instead of downloading from plex. I tried multiple times, but it won’t be able Subsequent answers from Plex support is as follows, basically to reinstall the Plex server with new PlexOnlineToken, but manually complete uninstall of Plex is unfortunately unavailable by user action on the My Cloud Home. I have an HDHomeRun I want to use a This is normal, this is how the script works. Answer ID 1755: My Cloud Home Video Transcoding Support USB Backups and File Transfer. Need more help? My Cloud OS 3 End of Support; WDC 21004 Recommend Upgrade to My Cloud OS 5; Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed; Answer ID 29813: Steps to Manually smb://timCloud; smb://timPassport; Type File Explorer in the search bar. Make sure all USB backups are done This video shows you how to setup a NAS device (WD My Cloud Home) as a Plex Media Server. Select a My Cloud Home under CURRENT STORAGE. Need more help? Click Apps. Note that I myself created a script to update Plex Media Server automatically. The TV series I am loading is all wrong in my location so I have to change each and every episode manually. I have an upgrade file but when I try manual install via web interface on EX4 it can’t find the file on my LAN. I’m then taken to a Plex page that never completes its loading to allow me to activate the server. 3: 1086: May 6, 2021 How to update Plex App on My Cloud Hi, I have a 4tb My cloud home, upgraded to plex server 1. In the examples below it is a WD PR4100 but all manually installable models are similar. 7358 I’ve downloaded the latest version (v. @BBL, I have enabled Plex on my My Cloud device but it will not connect in the Plex Server. 1. Seelct one of the My Cloud Models that support OS 5 firmware. Awesome! mike27oct December 29, 2015, WD My Cloud EX2 Current Version 2. I don’t know how to go about it. Am I OK to update Open the Plex app. I don't see any provision in the UI for updating an existing running app on Quick-Start & Step by Step Guides for Plex Media Server. Tap CONFIRM to save. jettehhawk June 26, 2021, 2:28pm 8. 4881 WD My Cloud EX4100 -P/N: WDBWZE0080KBK-20 I am using : OS5 ver. e. CIFS cifs://guest:guest@/Public cifs://guest:guest@MYCLOUD-XXXXXX/Public * Where XXXXXX is the last 6 digits of the My Cloud Home serial number Need more help? Answer ID 34991: How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud I’ve been trying to get a solution to restoring the Plex database backups since 2018 when my Plex install first lost all the metadata. Need more help? Answer ID 19786: Steps to Access the Dashboard on My Passport Wireless. So, Ok, That didn’t end well. It now won’t ‘enable’. Today, all my media suddenly disappeared and it was saying could not connect to server. 127. 264 is the only target video codec format supported. 2 Hi, I understand there’s a server update available. One is on the NAS and other is the APP on TV (or Roku) or other device that can use Plex. using it mainly for Plex and iTunes server. plex, update. Via the NAS Dashboard I installed PMS Version 0. Please excuse some German language in the screenshots, the screen content is always the same in any language. It has been working flawless for a couple of years now and now it crashes so much that it is unusable. Tap Add account. Server Version#:1. plex. Instead, new Plex Media Server updates will be I have 2 my cloud drives and both are on plex server version 1. 5. I am considering switching to Plex Media Server instead of Twonky. Manual Update. Plex is a great piece of software and I would like to keep it up to date. For Best Practices on how to better use Plex Media Server on a My Cloud or My Passport Wireless Pro device, please select the desired category on the table below: hi, Recently bought my EX2 Ultra, with 2x 4GB disks. 3 Player Version#: 1. 1-102 and above addresses critical vulnerabilities. Adobe Analytics widget. Do you have a My Cloud or a My Cloud Home device? Hi, I have Plex installed as a server on my NAS My Cloud EX2 Ultra but Plex isn’t working because it needs an update. Power Off the My Cloud. Tap Settings. Just to see what is happening to Plex Media Server (PMS) aand MCH, I just tested it and it seemed to work with the network secure connections set back to ‘preferred’ and the relay or indirect play will now work again after the recent MCH software update to 7. Plex has two places that need the latest version. There WILL NOT BE network drives in the Computer or Network view. When I use Ple Thanks for the info Mike. I can access the WD My Cloud Home NAS both locally and remotely and access everything. When I use Plex to access the data It tells me “My Cloud Home is currently unavailable” on the Mac. Click Continue. Download My Find detailed answers to your support questions for your Western Digital, SanDisk, WD_BLACK, or WD storage product. Click My Cloud Home under CURRENT STORAGE. Connect it to the ISP provided Cable Modem Router. There must be at least 5GB of free space available on the drive. Need more help? Answer ID 34297: WD My Passport Wireless End of Support. Update to My Cloud OS 5. SoI went to watch a movie on my plex which has my movies on a Mycloud home device bought it in 03/2019. Nothing works. My Cloud 3rd Party & Mobile Apps. 4964??? p>Connect the My Cloud to the ISP provided Cable Modem Router will normally resolve the Double NAT issue. Sign Out of the web and mobile app. Video frame rates cannot be converted from 30fps to 60fps. Does anyone know how to upgrade the Plex software level on this device. "Network Browse" is turned off by default. ; Click Sign In using your Western Digital Account. Spins for a bit, then just shows ‘enable’ option again - both desktop and app. 0-186 I have been getting notifications that there are updates available for 2 of my installed apps (DropBox and Squeezebox) on my MyCloudEx2Ultra but I dont find anyplace where on the Apps section of the NAS or anywhere else i can update the individual apps to the latest version. I need to update my Plex server to at least 1. The following shows the update procedure for a DL4100 but it is similar to all other supported Hello! I recently purchased a MyCloud Home, but I’ve been unable to successfully activate the Plex media server. reconfig plex, and now it shows up in plex client as a different server. It can barely do anything, you can not map the drive and have to use WD Discovery app. I’ve went to my WD Home and disabled Plex, with a view to re-enabling it. Select the share folder(s) to enable remote cloud access in the mobile and web app. 11 and have not been able to figure out how to update the firmware. Login to the dashboard. 25. Enter the verification code. I now have to run a plex server on my PC which works completely fine with all my devices. tv/downloads or using the link provided by Plex Web App as showing here 2. Once enabled you can back up all of your Instagram pictures to your My Cloud Home using the "Social and Cloud Import" app under Do More. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. 32. The full support expires 15 April 2022. Go to MyCloud. Locate the Plex Service and click Enable. 117 and RAID 5 with 11. The My Cloud Home account may still be IMPORTANT: My Cloud OS 3 End of Support Notice! My Cloud OS 3 has reached its end of support life cycle. Click Install. Click Available Update. This may include both reserving an IP What is going on? I’ve used Plex successfully for years. Is there any way to update this manually? How often does WD update plex? I Changed the password in Plex as requested by Plex. Thanks Update to My Cloud OS 5. When I click ‘configure’ for Plex on my My Cloud Home device, this image appears: I am running service version 1. I believe the update may need to done manually but just don’t understand how.